Phone 01332 855 100


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Customer Service

  • Shipping & Delivery

    We aim to despatch all orders received before 12.00pm on a Next Working Day Delivery basis. However, high demand or insufficient stock may impose unavoidable delays, in which case we will contact you to advise regarding delivery of your order. International Delivery times depend on location. International orders that have selected an Express Service Delivery are usually delivered within 3 working days. NCS-Systems are not responsible for any shipping delays caused by our couriers. We endeavour to proivde a quality service to our customers and will do everything possible to ensure safe and satisfactory delivery. Please note that any customers who select International Post as an option are not covered by insurance and NCS-Systems cannot be held liable for any packages that are lost or damaged in transit.
  • Privacy & Security 

    All orders and payments are made through secure means so customers can be assured that financial records and details will be kept private and confidential

  • Returns & Replacements

    Although we have full confidence that our products will be to your satisfaction, we accept that there may be an issue in some cases. We offer a 12 month warranty as standard on all of our products. Any items returned to us as faulty will be checked by one of our experienced technicians and will offer a refund or replacement on . all genuine faults. Any products returned out of warranty as faulty will not be accepted. Products that have suffered visible or component damage as a direct result of an incorrect installation will not be accepted.
  • Ordering

    All orders can be placed on the website but if you have any queries please do not hesitate to contact us on 01332 855100 and we will be happy to assist you.

  • Payment, Pricing & Promotions

    All prices are correct at the time of purchase but may be subject to change. NCS-Systems reserve the right to withdraw any promotions or special offers without prior warning.

  • Updating Account Information

    Please ensure that all your details are correct at the time of ordering as we cannot be held responsible for delays due to incorrect information